West London NHS Trust (WLT) is one of the most diverse UK mental health care providers, treating 100,000+ people annually. Previously, due to the use of paper timesheets and a geographically large spread of sites, the shift booking and sign-off process was complex and lengthy. This resulted in shifts often being filled by agency workers at last minute or at escalated rates.
WLT and Patchwork worked collaboratively to identify key pain points in each department, streamline all processes and workflows, and implement Patchwork’s tech-enabled staff bank to create one centralised, digital staff bank function; which could be seamlessly managed by teams across the Trust.