The Hillingdon Hospitals NHS Foundation Trust (THH) was in the process of rolling out a rostering system for doctors. To complement the rostering software, the Trust decided to introduce Patchwork’s tech-enabled bank service. At the time, however, the Trust’s two systems were standalone, meaning data had to be entered into the separate systems to keep them both synchronised; creating a significant admin burden and increasing the risk of error.
In partnership with PA Consulting who were project managing the e-roster rollout across the Trust, Patchwork undertook a transformation programme at THH to introduce greater visibility, grip and predictability over temporary staffing. This involved working closely with stakeholders across the organisation to redesign operational processes and to introduce best practice pathways.
Working collaboratively, real-time integration with other IT systems was achieved to remove the duplication in administrative tasks and to ensure that frontline teams had access to the right information at the right time. In the first 18 months of partnership, the Trust grew its staff bank by 640%, with projected contractual savings of over £1 million.